"Just completed on my first home and I was so lucky to have Susan as my Estate Agent. Not only is she professional, reliable and trustworthy, she is also always a pleasure to speak to. I can't thank her enough for all her support in buying my first home!"

Maya Sussman

"Susan truly embodies excellence in her role as an estate agent. I couldn’t have completed this process without Susan guiding me throughout. Beyond her professional prowess, her warmth and approachability set her apart. From the very first viewing to completion, Susan maintained open lines of communication, ensuring a smooth and enjoyable experience throughout the entire process. Her dedication to client satisfaction is evident in every interaction. Without hesitation, we wholeheartedly recommend Susan to anyone seeking a top-notch estate agent."

Elona Balla

"We have finally completed on our house in Muswell Hill today. Susan at Keats has been consistently friendly, professional, and communicative. We have requested access to the property numerous times, and she has always been happy to assist. Keats have made the process as stress free as possible, and we'd recommend them to anyone buying or selling a property around N10."

Richard Benson

"Susan at Keats was brilliant. She is experienced, and skilled in negotiations and is an excellent communicator who demonstrated great respect for me as the client and made me feel everything was in her capable hands. She was one step ahead at every stage of the sale of my flat, liaising with both solicitors, myself and the buyer and kept things moving in a positive atmosphere without me ever having to chase. She also gave excellent advice along the way. It was the best and least stressful experience of buying or selling I’ve had. I also bought the property originally with Keats and have always found them very straightforward, honest, and realistic to deal with and would use them again"


"I've been renting from Keats for a few years now. I've always found them extremely efficient and whenever there has been a problem they've always dealt with it very quickly. Very happy with their service. I've not yet bought a property through them but if we do move permanently into this area, I'd be very happy to use them."


"Fabulous service and love the flat. The staff were kind and considerate, professional, and got the job done quickly. A pleasure to do business with them. I would recommend them"


"I have recently viewed a rented property that was on with Keats, and I can say our experience was really positive. The agents, Susan and Rosa were lovely. I felt Rosa who showed us around really cared about our search and was honest and open. They are a friendly estate agent and have since reached out with some properties. I can highly recommend using this estate agent"

Helen Shepard

"We’d been looking to rent for quite a while until we viewed an apartment with Keats at Muswell Hill. Susan was nothing but exceptional, friendly, quick to her responses and positive! Her attitude really made a huge different to the whole process, she put us straight at ease. We are now renting with them and feel confident that we’ll be taken care of. Thank you, Susan!!!"

Danay Bouzala

"I have, with my partner just completed on the purchase of a flat in Muswell Hill.. Susan from Keats has been outstanding all the way through, from our first meeting to completion She has been brilliant in keeping the momentum going forward with all parties Susan understood our particular circumstances and maintained a regular contact providing a friendly and reassuring support, which we feel went beyond the normal high street estate agent service. Caring about the people involved in the process as well as the process makes a huge difference . We give 5 well earned stars to Susan and Keats Thank you Stephen"

Stephen Wilson

"It was an absolute pleasure to have Susan act as my estate agent. She went out of her way to assist me at all stages and made the whole experience of purchasing my flat so much easier than I expected. She is super friendly and extremely helpful, and I cannot thank her enough for all her work. I highly recommend Susan to anyone looking to purchase a property in Muswell Hill"

Karla Chappell

"Good experience ever. Since I rented my first flat from Keats in 2018, they had helped a lot. Susan showed me the flat, a nice lady, and Claire was the mainly charge in the whole process, helpful and professional. I rented for only one year, but which lefe me the perfect first impression on London. Three years later, when I need a receipt of rental fee, Claire responded and gave me a formal receipt in a light speed. Although, I am not the their customer, they are as friendly as before. Thank you. Strongly recommend."

Carol Liu

"I found Susan first rate she was on hand for every aspect of the sale and she even helped find my cat. As a long time hillbilly I would definitely recommend Keats."

Jeremy Kuper

"Very helpful and friendly estate agents who defy many of the stereotypes. They have been very accommodating, flexible and friendly. Susan in particular is great!"

Andrew Straiton

"I dealt with Susan at Keats during the process of my first flat purchase. She was extremely friendly, helpful and responsive from the outset. She always made herself available to answer my questions and provided honest advice. I felt Susan went above and beyond what I had expected the role of the Estate Agent to be during the buying process and am very grateful! 100% recommend, thank you."

Emily Cato

"I have nothing but praise for the professionalism, expertise and efficiency that we experienced when selling a property in the Muswell Hill area following the death of a member of our family. Susan, who supported us through the sale, did everything she could possibly do to make things run smoothly. Her sensitivity at a time when things were difficult for us was also much appreciated. Her advice and wisdom about the market and the best way forward was excellent. I have no hesitation in recommending them."

Shirley Greenaway

"Fantastic experience. Susan was extremely quick in replying to my emails and questions. Would recommend."

Marcus V

"My partner and I bought our first home through Keats Estate Agents and it has been a very relaxing and smooth process thanks to the professionalism of this agency. A big thanks go to Elijah that has assisted us along the process, from the first visit to the collection of the keys. Could never stress enough how reassuring was to have someone on the other side of the email that was able to reply promptly and with high standard of professionalism."


"It was a pleasure dealing with Keats and especially Susan. Great communication, always helpful - honestly, exceeded my expectations."

Alexandra Mikhailova

"The best estate agents!!!The service provided was really good, everyone was very helpful and polite and they made the moving and paperwork very easy and smooth. Absolutely high recommended!!!!Thanks everyone at Keats!!!"

Ilaria Di Donato

"Susan showed me the Flat and Claire was the main person who really helped us, myself and my husband he didn't have much in paperwork it took while but we found the right place and she really helped us with so thanks for that"

Blush Memaj

"Very happy with the service I received, very efficient. Would highly recommened "

Mary Callinan

"Keats sales service is excellent, as a developer we are in constant contact with selling agents and these agents know their onions. Jeremy Rose could not be more helpful and reassuring during the sales process. Susan is a delight to deal with on the viewings with detailed feedback in writing. Highly Recommend"

Paul Tyne

"I contacted Keats in order to rent a flat. I met with Susan who’s a great professional and a lovely lady. I decided to look at a different area but I’d have no qualms about recommending them to anyone who’s looking to rent. "

K De Oliveira

"I was recently involved in a very complex Sale, which involved Four separate transactions taking place. I was very concerned by this and was giving up hope every day, that was until Susan from Keats got involved and made the process seem effortless. Not only did she make it effortless, if it wasn't for her intervention the chain would have broken down. Susan went well above and beyond and I certainly wouldn't have any hesitation in recommendation her services to any clients who are keen to work with a Trusting, Knowledgeable and experienced agent. "

Aaron Cox

"Absolutely wonderful estate agents, responsive and polite and always happy to help. They have gone above and beyond to help me! If you want to be treated as a person as opposed to just another tenant then head to keats, you will be very happy with the service provided. "

Jd Nat

"We had such excellent service from Keats - personable, incredibly professional and a total joy to work with. They were by far the best part of our house purchasing process - so eager to help, and went out of their way to do so, quick to respond, and reassuring throughout. We would highly recommend them, and Susan in particular. "

Stephanie Daren

"Excellent customer service all round - Susan is very professional. Highly recommend using Keats. "