"Susan at Keats was brilliant. She is experienced, and skilled in negotiations and is an excellent communicator who demonstrated great respect for me as the client and made me feel everything was in her capable hands. She was one step ahead at every stage of the sale of my flat, liaising with both solicitors, myself and the buyer and kept things moving in a positive atmosphere without me ever having to chase. She also gave excellent advice along the way. It was the best and least stressful experience of buying or selling I’ve had. I also bought the property originally with Keats and have always found them very straightforward, honest, and realistic to deal with and would use them again"
Miriam
"It was a pleasure dealing with Keats and especially Susan. Great communication, always helpful - honestly, exceeded my expectations."
Alexandra Mikhailova
London
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Sales
"I dealt with Susan at Keats during the process of my first flat purchase. She was extremely friendly, helpful and responsive from the outset. She always made herself available to answer my questions and provided honest advice. I felt Susan went above and beyond what I had expected the role of the Estate Agent to be during the buying process and am very grateful! 100% recommend, thank you."
Emily Cato
"I have nothing but praise for the professionalism, expertise and efficiency that we experienced when selling a property in the Muswell Hill area following the death of a member of our family. Susan, who supported us through the sale, did everything she could possibly do to make things run smoothly. Her sensitivity at a time when things were difficult for us was also much appreciated. Her advice and wisdom about the market and the best way forward was excellent. I have no hesitation in recommending them."
Shirley Greenaway
"Good experience ever. Since I rented my first flat from Keats in 2018, they had helped a lot. Susan showed me the flat, a nice lady, and Claire was the mainly charge in the whole process, helpful and professional. I rented for only one year, but which lefe me the perfect first impression on London. Three years later, when I need a receipt of rental fee, Claire responded and gave me a formal receipt in a light speed. Although, I am not the their customer, they are as friendly as before. Thank you. Strongly recommend."
Carol Liu